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How we can help

Support

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Engineering Support

PROBA's engineering team specializes in crafting bespoke software solutions tailored to meet our clients' precise requirements. Our products are fully programmable through a cutting-edge PC tool operated by our expert technicians. In addition to our new product development, we provide customisation services for our existing software, guaranteeing a closer alignment with your unique applications and needs.

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Customer Support

PROBA's highly skilled engineers and technicians provide efficient after-sales support, including on-site installation and calibration of our systems. We streamline inquiries, prioritize efficiency and maintain transparent communication channels throughout the product’s lifetime, from placement to post-warranty, to ensure your utmost satisfaction. We ensure uninterrupted system functionality by maintaining a well-stocked spare parts inventory for all our models. Our centralized on-call support team are equipped to assist customers for troubleshooting and their well-informed approach utilizes the relevant technology to swiftly resolve problems. PROBA is here to help whether you have product questions or need any support and assistance.

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Installation

PROBA products are inherently user-friendly and usually require minimal assistance during installation and calibration. However, we strongly recommend that these tasks be exclusively entrusted to our PROBA-trained engineers and technicians. Our Sales and Customer Support team is readily available to discuss installation requirements when presenting our offer. For your added convenience, we assign a specialist technician for the initial product installation. Upon delivery of the product to your site, our technician will promptly be on-site to perform the installation.

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Training

PROBA's engineering team specializes in crafting bespoke software solutions tailored to meet our clients' precise requirements. Our products are fully programmable through a cutting-edge PC tool operated by our expert technicians. In addition to our new product development, we provide customisation services for our existing software, guaranteeing a closer alignment with your unique applications and needs.