PROBA's engineering team specializes in crafting bespoke software solutions tailored to meet our clients' precise requirements. Our products are fully programmable through a cutting-edge PC tool operated by our expert technicians. In addition to our new product development, we provide customisation services for our existing software, guaranteeing a closer alignment with your unique applications and needs.
PROBA's highly skilled engineers and technicians provide efficient after-sales support, including on-site installation and calibration of our systems. We streamline inquiries, prioritize efficiency and maintain transparent communication channels throughout the product’s lifetime, from placement to post-warranty, to ensure your utmost satisfaction. We ensure uninterrupted system functionality by maintaining a well-stocked spare parts inventory for all our models. Our centralized on-call support team are equipped to assist customers for troubleshooting and their well-informed approach utilizes the relevant technology to swiftly resolve problems. PROBA is here to help whether you have product questions or need any support and assistance.
PROBA products are inherently user-friendly and usually require minimal assistance during installation and calibration. However, we strongly recommend that these tasks be exclusively entrusted to our PROBA-trained engineers and technicians. Our Sales and Customer Support team is readily available to discuss installation requirements when presenting our offer. For your added convenience, we assign a specialist technician for the initial product installation. Upon delivery of the product to your site, our technician will promptly be on-site to perform the installation.
PROBA products are intentionally designed to provide users with ongoing education through their unique interfaces as they carry out their daily tasks. Moreover, we offer customized technical training programmes that enable users to acquire practical, on-the-job experience. Our training services serve a wide audience, offering options for both in-house and on-site training, with a strong emphasis on functionality and safety to ensure a comprehensive understanding of the product.
